As EV adoption ramps up, the reliability of EV chargers will be vital to providing a good experience for drivers. It’s widely accepted that the EV revolution cannot scale without a reliable charging infrastructure. With many drivers already plagued by ‘charger anxiety’, it’s clear there’s work to be done.
We see it time and time again. The EV charging industry's primary focus is installation, when really it should be aftercare and maintenance. For the EV industry to grow, EV charger aftercare and maintenance cannot be an afterthought. If you’re ready to assess why your EV charging infrastructure may be failing, you’ve come to the right place.
Reason one - You lack control and visibility of your EV chargers
Do you have complete visibility of your EV chargers’ repair and maintenance activity? If you answered no, you may be in trouble. Having an overview of all your EV chargers is paramount for effectively managing your EV charging network.
You need to know which EV chargers are broken, how long they’ve been out of use, and whether a technician has been called out to investigate. Without having the answers to these questions quickly at your fingertips, your EV charging network is near-enough impossible to manage.
As you scale your EV charging network, you’ll need visibility and control to assess the performance of your EV chargers and EV charging specialists, as well as keeping an eye on the associated costs for maintenance and repairs.
Reason two - Lack of analytics
Does your current EV charging back-office system measure your EV chargers’ performance in line with your business’ sustainability KPIs or the Government's requirements? If it doesn’t, it may be time to look at a different solution.
Your back-office system should be your EV charging oracle - full of data and analytics on your EV chargers’ efficiency, as well as insights on customer use.
At Devitech, we use Fuuse, a cloud-based EV charging platform that gives you access to operations, energy management and revenue systems, allowing your chargers to effectively drive a profit. This back-office system allows you to change core settings with the click of a button. This intelligent solution also gives you access to reports that can accurately track EV chargers’ KPIs and metrics.
Reason three - No central location for reports and documents
Do you have a central location to hold all your EV charger reports, warranties, inspection records and test certificates? If you had an incident or audit, could you easily locate each of these items? If the answer is no, then you need to think about the bigger picture. Keeping all your records in a single document location gives you instant access to all the information you need for an audit or inspection.
Save the stress and think ahead. At Devitech, we provide a dedicated Dropbox link as a central location for reports and documents - all hosted on Fuuse for easy access.
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