Providing aftercare should be considered an integral part of delivering an EV charger installation - not an optional extra.
Why EV charger aftercare is so important
Most EV chargers are extremely reliable, but, like all types of electrical equipment, they can develop faults. Whether you have a single charger or seven, it can be difficult to know what to do when something goes wrong. And that’s why providing aftercare should be considered an integral part of delivering an EV charger installation - not an optional extra.
At Devitech, our specialists offer ongoing electrical vehicle charger maintenance and support to all our clients. From planned maintenance to technical support, we ensure that your EV charging experience is smooth from start to finish.
Installation is only the first step in our working relationship
The EV charger installation market doesn’t have a good reputation when it comes to aftercare and post-installation support. In most cases, any issues raised are categorised under ‘product warranty’, and installers then instruct clients to go through the tedious task of dealing with the manufacturer directly to deal with the problem.
We’re proud to say that’s where we differ from other installers. Devitech ensures that aftercare is prioritised as much as installation. We know that the core reason for installing EV charge points is to provide a faultless service to clients, staff and visitors with minimal disruptions. Installation is only the first step in our working relationship.
Using an intelligent back-office system to monitor your EV chargers
For businesses looking to electrify their fleet, it goes without saying that an integrated, intelligent back-office management system plays a crucial role in controlling a location’s charging infrastructure. At Devitech, we use Fuuse, a modular EV charging platform that allows you to take charge of your EV chargers.
This system allows our team to monitor and maintain your EV chargers. If something isn’t working quite right, Fuuse gives you the troubleshooting tools you need to get your EV charger back up and running. Depending on the severity of the issue, you can either fix the issue in-house using Fuuse’s troubleshooting support or send one of our specialists to your site.
Plus, all repair or maintenance visits will be organised automatically, meaning less admin for you and your team, and more uptime for your EV chargers.
We're here to provide you with as little or as much help as you need – wherever and whenever you need it. As an end-to-end solutions provider, we can be involved in your EV project as little or as much as you require.
