Even the most reliable EV chargers can encounter faults and issues, which shows the critical need for EV charger aftercare.
In our latest blog post, Graham Rowlands, Managing Director at Devitech, emphasises the significance of workplace EV charger maintenance and aftercare to ensure peak performance.
Why EV charger aftercare is so important
Even the most reliable EV chargers can encounter faults and issues, which shows the critical need for EV charger aftercare.
Unfortunately, the EV charger installation market has a reputation for lacking efficient aftercare and post-installation support. In most cases, issues raised are categorised under ‘product warranty’, which means that most installers leave their clients to navigate the cumbersome process of contacting EV charger manufacturers directly for support.
We’re proud to say that’s where we differ from other installers. Devitech ensures that aftercare is prioritised as much as installation, as we understand that seamless service delivery with minimal disruptions is the primary goal when installing EV chargers for your customers and employees.
Why you need to monitor your EV chargers
A vital aspect of effective EV charger aftercare is utilising remote monitoring through an intelligent back-office system. This allows you and your EV charger installer to closely track EV chargers and swiftly address any issues that occur.
With new regulations mandating a minimum reliability rate of 99% for newly installed EV chargers, remote monitoring has become even more critical. Embracing this technology ensures compliance and sets the stage for a smooth charging experience for users.
Why you need to maintain your EV chargers
Regular maintenance of EV chargers is crucial not only for regulatory purposes, but also for ensuring uninterrupted charging services to your customers and employees.
However, managing maintenance tasks and providing out of hours support can pose challenges for businesses. That's why many business owners prefer to entrust these responsibilities to a trusted EV charging partner.
Partnering with a reputable EV charging provider like Devitech ensures that EV chargers receive routine maintenance, including software updates and electrical safety tests, to comply with regulations and maintain efficient EV charging operations.
Whether you manage one EV charger or a network of chargers, make aftercare a priority and enjoy the benefits of hassle-free EV charging with our affordable subscription service, EV ChargeCare. To find out more about EV ChargeCare or our aftercare services, contact the team.
Graham Rowlands, Managing Director at Devitech
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