In our latest blog post, Graham Rowlands, Managing Director at Devitech, discusses how the EV ChargeCare service provides peace of mind and security for time-poor businesses.
Discussing how the EV ChargeCare service provides peace of mind and security for time-poor businesses.
The role of aftercareElectric vehicle (EV) chargers are incredibly reliable but are subject to the same breakdowns as other electrical items. Whether you have a single charger or seven, it can be challenging to know what to do when something goes wrong.
The EV charger market doesn’t have the best reputation when it comes to aftercare. More often than not, installers will encourage businesses to speak directly to the EV charger manufacturer each time they have a problem. We know this is a major time drain when you’re already time-poor.
We take care of your EV chargers, so you have one less thing to worry about. Our team can manage the on-site installation, troubleshooting and maintenance of all your EV chargers for as long as you need. Our subscription service focuses on making things simple and saving you time.
Reliable and cost-effective remote monitoring
Our affordable subscription covers all the services you need to keep your chargers running smoothly and safely, including out of hours support, regular software updates, and electrical safety tests conducted each year. We’ll also provide you with accurate data on usage and revenue.
We know what you’re thinking. It sounds too good to be true. But it’s not – we provide EV charger monitoring services out of hours, so you can rest assured that your EV chargers are being looked after by the best.
What’s included in the EV ChargeCare subscription
The EV ChargeCare subscription includes:
- Back-office system monitored out of hours
- Monthly report on usage, revenue and issues per charger
- Chargers updated regularly with the latest firmware
- Annual electrical safety test and service per charger each year
- Maximum 72 hour response time for EV charger failures and site attendance where required
- Unlimited call outs when remote assistance doesn't solve the issue [subject to terms and conditions]
To enquire about EV ChargeCare, contact the team on 0845 565 1314 or aftercare@devitech.co.uk.